Box Office

*In compliance with Provincial measures – our box office is now closed until further notice. If you are a ticket holder for an event during this closure, you will be/have been notified by email.

Refunds for cancelled events will be processed within 30 days of notification, and automatically refunded to the original credit card. For those who have purchased tickets using cash, debit, or gift certificates, a cheque will be mailed to the original purchaser within 30 days.

We ask for your patience as we work through these difficult times. To purchase a ticket for an event in the future, you can still do so online via or

Centre In The Square sells tickets for all shows taking place at Centre In The Square.

In addition, The Centre In The Square operates a ticketing hub, KWtickets.
KWtickets sells tickets for:

  • Kitchener Memorial Auditorium (including Kitchener Rangers and other events)
  • Registry Theatre
  • Elmira Theatre Company
  • Grand Philharmonic Choir
  • Kitchener-Waterloo Symphony (single tickets only)

For a full list of venues KWtickets sells tickets for, click here.

If you would like to view our seat map, click here.

Click here to see a 360-photo of our OnStage seating.

Purchasing Tickets

All prices are in Canadian funds


Online orders can be made with: Visa, American Express and MasterCard.

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Tickets can be mailed or held for pickup. If held, the credit card used to make a purchase on-line or by phone is required when picking up tickets at the Box Office.

All online orders also incur a service fee.


Call 519 578 1570 or 1 800 265 8977.

Phone orders require payment with: Discover, Visa, American Express and MasterCard.

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Tickets can not be held without payment.

All phone sales incur a service fee. Tickets are mailed or held at the Box Office at the customer’s request.

Refunds and Exchanges
All sales are final. Tickets will not be taken back for exchange or refund. Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues and artists, generally prohibit CITS from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. In addition, we may occasionally offer tickets at a discount after the original onsale date and will not refund the difference between the original price and the sale price.

If we issue you a refund for a ticket, due to a cancelled or postponed event, we will issue a refund of the ticket’s face value paid, all service fees and any convenience charge. In no event will delivery charges or any other amounts be refunded. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund.