Careers
Centre In The Square is always looking for the perfect people to work at our world-class theatre!
Current Opportunities
Patron Services Specialist – Part Time
Reports To
Assistant Box Office Manager
Position Overview
The core responsibilities for this position are to provide superior customer service while answering customer queries and selling tickets via phone or in person.
Key Responsibilities include:
- Processing ticket sales via phone or in person at the ticket window
- Assisting customers with selection and purchase of available tickets, based on their timing, price category and seat location
- Entering ticket purchases on computerized system
- Processing exchanges or refunds when required
- Providing general information and answering inquiries
- Dealing with customer complaints in a calm and professional manner
- Calling customers with any changes to events (timing, dates) and also provide parking information
- Assisting the marketing team with projects as requested
Excellent communication skills and strong computer skills are required.
Position Responsibilities
Customer Service
- Conduct customer interactions in a professional and efficient manner.
- Provide information and answer general inquiries for items such as event details, parking, restaurants, accessibility seating, website guidance, etc.
- Handle customer complaints and escalate when necessary to the Assistant Box Office Manager.
- Ensure customer feedback is passed along to Assistant Box Office Manager when appropriate.
- Direct calls to other departments when necessary.
- Educate patrons on upcoming shows and events they might like to attend based on their inquiry and/or ticket purchase.
- Outbound calling as required for various reasons such as: cancellations, seat relocation, payment issues, marketing initiatives, etc.
Process Tickets
- Process ticket purchases professionally, accurately and efficiently in the Paciolan system
- Collect payment info and customer details (mailing/email)
- Print and process tickets for mailing
- Handle exchanges/refunds with appropriate approval
- Prioritize in-person sales, phone calls, and show-related functions at the window
Marketing & Front of House Tasks
- Cross-sell/up-sell donations, Lounge access, Memberships, performances
- Prepare mass mailings, stuff programs, and assist with marketing/front of house activities
General
- Participate in training sessions as required
- Stay informed on venue details, show info, fees, membership, and FAQs
- Perform other duties as required
Education and Experience
| Must Have | Asset |
|---|---|
| Education Level: High School | College diploma or University degree |
| Major Subjects/Specialties: Math | |
| Type of Experience: Customer service skills, computers, ticketing systems | Theatre work, Experience with ticketing software |
| Years of Experience: 1–2 years |
Knowledge, Skills & Attributes
Knowledge Required
- Principles of excellent customer service
- Use of computerized ticketing systems (Paciolan preferred)
- General knowledge of Centre In The Square, The Aud, Kitchener Rangers, and other local programming
Skills and Abilities
- Excellent communication and interpersonal skills
- Administrative skills and team spirit
- Positive attitude and openness to learning
- Critical thinking and resourcefulness
- Flexibility for evenings/weekends
- Independent worker with initiative
- Accuracy and attention to detail
- Strong computer proficiency (Word, Excel, Internet)
- Upselling and conflict resolution skills
Equipment Used
- Standard office equipment
- Headset for phones
- Microsoft Teams
Key Relationships
Head of Department:
- Director of Marketing & Development
Works with:
- Patron Services Specialists
- Finance Department
- Production and Rentals Coordinator
- Marketing
- Front of House
Line Manages:
- External Box Office Manager
- Internal Box Office Manager
- Assistant Box Office Manager
External Contacts:
- Promoters and Rental Clients
- Patrons
- General Public
Delegated Authority
| Area | Authority |
|---|---|
| Financial | Nil |
| Human Resources | Nil. All staff and training matters to be referred to Director of Finance |
| Editorial | Nil. All editorial matters to be referred to Director of Marketing & Development |
| Communications/Media | All public requests (spoken/written) to be referred to Director of Marketing & Development |
About Centre In The Square
Established in 1981, Centre In The Square is a not-for-profit corporation and registered charity dedicated to managing Kitchener’s premier performing arts venue. With over 140 annual events, Centre In The Square showcases top local, national, and international talent, enriching the cultural landscape with concerts, plays, lectures, and more.
Located in Downtown Kitchener, the centre is a cultural hub that houses the Kitchener Waterloo Art Gallery and collaborates with local groups like the Grand Philharmonic Choir. Its mission emphasizes multidisciplinary programming and accessibility, offering diverse experiences for all ages and supporting artists and major touring productions with state-of-the-art facilities.
About KW Tickets
Proudly operated by Centre In The Square, KW Tickets offers regional ticketing solutions to clients including:
- The Kitchener Memorial Auditorium (Kitchener Rangers, KW Titans)
- Elmira Community Players
- The Registry Theatre
- And more
How to Apply
To be considered, please apply with a Cover Letter and CV in PDF form by Monday, May 5 at 5:00pm to:
Meaghan Crouch
mcrouch@centreinthesquare.com
Use the subject: Application: Patron Services Specialist
Please no phone calls. Only successful applicants will be contacted for interviews.
Volunteer Opportunity: Performing Arts Camp at Centre In The Square
Location: Centre In The Square, 101 Queen St N, Kitchener, ON
Dates: July 7–August 29, 2025 (with training starting in June)
Time Commitment: Approx. 7 hours/day
To Apply: Send your resume and optional cover letter to cbishop@centreinthesquare.com
Apply by: May 23, 2025
Do you love theatre, music, or dance? Want to make a difference in a young performer’s summer?
Centre In The Square is looking for enthusiastic volunteers to join our Performing Arts Summer Camp team! This is your chance to gain hands-on experience in a creative, energetic environment—while helping kids shine on stage.
Camp Dates: July 7 – August 29, 2025
Location: 101 Queen St N, Kitchener
Hours: Approx. 7 hours/day (with training dates starting June 2025)
Reports To: Camp Director, Supervisors, and Counsellors
Your Role:
- Assist with theatre games, warmups, rehearsals
- Help campers during transitions, breaks, and lunch
- Support instructors in dance, music, and acting sessions
- Set up props, costumes, and materials
- Create a fun, inclusive, and inspiring environment
You Are:
- Reliable, enthusiastic, and great with kids
- Passionate about the performing arts
- A team player who jumps in wherever needed
- Excited to learn and lead
What You’ll Gain:
- Experience in arts education
- Volunteer hours for school or community
- Leadership and collaboration skills
- A summer full of creativity and connection
Requirement:
- Vulnerable Sector Check