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Purchasing Tickets

Online

KWTickets is the premier ticketing hub in the heart of Waterloo Region. Proudly owned and expertly operated by Centre In The Square, KWTickets is your trusted source for all your event ticketing needs. Whether you’re a music enthusiast, a theater buff, or a sports fan, our dedicated team is here to ensure you have seamless access to the best events in town. Experience the excitement of live entertainment with the convenience and reliability of KWTickets — where unforgettable memories begin!

Purchase tickets on KWtickets

Box Office

The box office is located at 101 Queen Street North, Kitchener, ON N2H 6P7. To order by phone, call (519) 578-1570 or 1 (800) 265-8977.

  • Monday to Friday: 10AM – 5PM (or until 30 minutes past curtain on show days)
  • Saturday: 10AM – 2PM (or until 30 minutes past curtain on show days)
  • Sunday and Holidays: Closed on non-show days
  • Sunday and Holidays Show Days: Box Office opens 2 hours before each show and remains open until 30 minutes past curtain time.
Seat map (PDF)

Methods of Payment

All prices are in Canadian funds

CITS accepts payment via credit card (Visa, American Express, and MasterCard) and debit card (Visa and Mastercard), for online, phone, and in-person orders. Tickets can not be held without payment.

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Tickets ordered online or by phone can be mailed or held for pickup. If held, the credit card used to make the purchase is required when picking up tickets at the Box Office.

All orders placed online or by phone incur a service fee.

To order by phone, call (519) 578-1570 or 1 (800) 265-8977.

To order online, visit kwtickets.ca.

Refunds and Exchanges

All sales are final. Tickets will not be taken back for exchange or refund. Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues and artists, generally prohibit CITS from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. In addition, we may occasionally offer tickets at a discount after the original onsale date and will not refund the difference between the original price and the sale price.

If we issue you a refund for a ticket, due to a cancelled or postponed event, we will issue a refund of the ticket’s face value paid, all service fees and any convenience charge. In no event will delivery charges or any other amounts be refunded. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund.