METHODS OF PAYMENT:
All prices are in Canadian funds
Online orders can be made with: Visa, American Express, MasterCard, and Visa & Mastercard Debit.
Tickets can be mailed or held for pickup. If held, the credit card used to make a purchase on-line or by phone is required when picking up tickets at the Box Office.
All online orders also incur a service fee.
Call 519 578 1570 or 1 800 265 8977.
Phone orders require payment with: Online orders can be made with: Visa, American Express, MasterCard, and Visa & Mastercard Debit.
Tickets can not be held without payment.
All phone sales incur a service fee. Tickets are mailed or held at the Box Office at the customer’s request.
*REFUNDS AND EXCHANGES:
All sales are final. Tickets will not be taken back for exchange or refund. Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues and artists, generally prohibit CITS from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. In addition, we may occasionally offer tickets at a discount after the original onsale date and will not refund the difference between the original price and the sale price.
If we issue you a refund for a ticket, due to a cancelled or postponed event, we will issue a refund of the ticket’s face value paid, all service fees and any convenience charge. In no event will delivery charges or any other amounts be refunded. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund.